Goodfellow Cleaners: Doing Customer Service Right

| August 21, 2014 | 4 Comments
Owner Charles Goodfellow at Riverside South location

Owner Charles Goodfellow at Riverside South location

In a world where caring, community-oriented customer service has gone the way of dinosaurs and the dodo bird, there is one thing that sets Goodfellow Cleaners apart from the competition: a genuine commitment to excellent service and caring for all customers that walk through the door.

What you get at Goodfellow Cleaners is genuine personal interaction. How many stores can you walk in these days and be greeted by the owner? The commitment to excellence in service and dedication to the community is led from the top by Charles Goodfellow, the unassuming man behind the name that has been looking after your dry cleaning needs for over 20 years.

Established in 1990, Goodfellow Cleaners doesn’t have a fancy mission statement posted above the door – they don’t need to.  The employees understand that real humans are their customers – and that real humans are in a rush, are often dragging two kids behind them and just really need a clean dress or pair of pants for work the next day. When asked how he’d sum up the business and his personal commitment to customers, Charles succinctly says, “I think Goodfellow is all about building positive interactions. I love it when we are able to go above and beyond for a client – it doesn’t have to be something complicated; just good service or advice.” He adds that what’s kept him going the past 2 decades is building a real relationship with regulars “… It’s fun for me to get to know my regulars, and new clients – because we know our clients – we also recognize when someone new comes in.” Services go beyond simple pressing and cleaning to include wedding dress alterations and preservation, and simple wash services when your extra summer guests finally leave!

You don’t have to look far to see that strong ethical management flows from the top and is reflected in managers of the different locations around town. From donation boxes supporting Elimu Canada’s sewing college in Kenya to the local snowsuit fund drives and local kids sporting event sponsorships, Goodfellows  keeps on giving back to the community locally and globally. This summer alone, Charles sponsored two separate golf tournaments in Ottawa for great grassroots charities. As the co-organizer of the Heart of Champions  (HOC) Tournament Heather Hamilton explains, “Thanks to the generous support of community businesses like GoodFellow Cleaners, the 6th (HOC) tournament raised over $13,000 this year for CHEOs cardiology department. Support by business owners like Charles means so much to cardiac families like ours. Charles not only sponsored a hole, but went the extra mile to donate a free dry cleaning certificate for all 140 participants as a surprise in their golf bags. …he has a huge heart!”

Whether you’re getting ready for back to school or that important interview, Goodfellow Cleaners can help take away some stress and keep you on track.  And don’t forget – if you have a special cleaning challenge or question – just ask. Chances are with so much experience and expertise they will have a solution for you.

To take advantage of great perks sign up for the rewards online and be entered to win great prize giveaways monthly. Check out their website for special perks and all the details on locations and hours of operation.

www.goodfellowcleaners.com

This post is brought to you by Good Fellow Cleaners.

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Category: Business, Living

Comments (4)

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  1. Judy Cowan says:

    Sounds like a great business, always love when they give back. And great customer service is always a plus!

  2. Elizabeth Matthiesen says:

    This sounds like a fantastic business, that’s the kind of store I like to go to, as I’m sure do many others 🙂

  3. Victoria Ess says:

    I wish I lived in the area so I could check it out! I love places like these.

  4. kathy downey says:

    This sounds like a great business,wish it was closer

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